Welcome to Road Sense! We are committed to ensuring your driving experience is not only educational but also convenient for you. To streamline our policies, we are excited to introduce the Road Sense SmartDrive Policy.
This policy is designed to enhance your learning journey and ensure a smooth process for both you and our instructors. It encompasses responsible financial practices and encourages safe driving behaviours.
1. **Payment for 1-Hour Driving Lessons:**
– Payment for 1-hour driving lessons is required in cash on the day of the lesson.
– Please provide the correct amount, as there is no EFTPOS available in the vehicle.
– Note that the instructor may have limited cash on hand within the vehicle, so precise payment is appreciated.
2. **Payment for Scheduled Packages and 4-Hour Lessons:**
– Payments for scheduled packages and 4-hour lessons can be made through direct bank deposit.
– A minimum of 50% must be paid at least 7 days prior to the scheduled package.
– If the initial 50% is made via direct bank deposit, the remaining 50% is to be paid in cash to the instructor on the day of the scheduled lesson.
– Road Sense Driving School will provide bank details upon request for online payments.
3. **Cancellation Policy for Scheduled Packages and 4-Hour Lessons:**
– Cancellations require a minimum of 72 hours notice.
– Cancellations within this timeframe will incur a 50% charge of the full fee, which is non-refundable.
– Cancellations on the day of the scheduled lesson or no-shows will result in the full fee being charged. This is due to the substantial loss of income for the instructor, as it is challenging to fill the vacant time slot on short notice.
4. **Cancellation Policy for 2-Hour Lessons:**
– A minimum of 48 hours notice is required for cancellations.
– Cancellations within this timeframe will incur a 50% charge of the full fee.
5. **Cancellation Policy for 1-Hour Lessons:**
– A minimum of 24 hours notice is required for cancellations.
– Cancellations within this timeframe will incur a 50% charge of the full fee.
6. **No Shows and Short Notice Cancellations for All Lesson Types:**
– Instances of no-shows, such as the client not being present or becoming unavailable at the scheduled time, will result in the full fee being charged.
– Cancellations with minimal notice, such as a message on the day or 15 minutes before the scheduled lesson, will also incur the full fee.
– These fees are implemented to compensate the instructor for their time and to address the challenges of filling last-minute vacancies. The instructor organizes their day around these appointments, and abrupt cancellations or no-shows can lead to a significant loss of income. These fees aim to maintain fairness and support the sustainability of the instructor’s business.
**Important Note:**
– If a customer is running late, all time will be deducted from the lesson.
– In the event that cash is not available with the client on the day, any request to visit an ATM must be communicated at the beginning of the lesson. Time spent for the client to withdraw money and the drive to the ATM is also deducted from the lesson.
– If, during the ATM drive, the instructor determines that the customer does not demonstrate a suitable level of driving on certain roads or lacks sufficient parking knowledge, the instructor will take over the driving for that specific period.
We appreciate your understanding and cooperation with our cancellation and payment policies. For any inquiries or concerns, please feel free to contact us.
